Our refund policy

At Sinead's Creation, we pour love and affection into every handmade gift. We want you to be delighted with your personalised items. While we don't offer returns on personalised products, your satisfaction is paramount, especially if an item arrives damaged. This page outlines our policy for such situations.

Frequently asked questions about refunds and returns

We understand that you might have questions about our policies, especially for unique, handmade items. Below you'll find answers to our most common queries regarding refunds, returns, and exchanges.

Since your gifts are handmade and personalised, are there any special things customers should know about returning these unique items?
As our items are personalised, we generally do not accept returns. However, if an item is delivered damaged, we are happy to help you resolve the issue.

Once a return is approved, how quickly can customers expect to receive their refund, and how will it be processed?
We do not have a general return policy. If an item is damaged and you opt for a refund instead of a replacement, the refund will be sent back to your original payment method within 3-5 working days.

What should customers do if they receive a gift that isn't quite right or gets damaged during delivery?
Please send us a picture and a brief description of the damaged item. We can then discuss making another one for you or processing a refund.

How long do customers have after receiving their gift to let you know they'd like to return or exchange it?
We do not accept returns or exchanges unless the item has been damaged during delivery. Please contact us promptly if your item arrives damaged.

Need more help?

If you have any further questions or concerns regarding your order, please do not hesitate to contact us. We're here to help ensure your experience with Sinead's Creation is a happy one.